Terms + Conditions

 

Please see the headings for more info:

You can download a copy of our 'Important Information' here which may contain more detailed info.

Quotes:

Please contact us within 7 days if you would like to proceed with a quotation.

50% of total fee must be paid on day of commencing work as a deposit. The remainder of the balance will be due on the day of completion. Cash or Bank Transfer only. Bank details will be sent to you if you choose to accept the quote.

If we provide a kitchen or bathroom, the balance for the supply of stock will be required 7 days before delivery.

All quotes are subject to change, due to the possibility of unforeseen additional work once the work has commenced. You will always be notified of this and it will be discussed on site. Any additions will be added to the final invoice.

The price given is a true estimate of what we expect to charge you. If there are circumstances that we could not have been aware of, that will affect the price, we will inform you. You have the right to accept the price or decline. Payment will be required for any work completed up to the point you cancel.

 

Delay:

We will try to complete the work within the agreed time. We are only liable for delays caused by our negligence. Any work will be completed within a reasonable and set time.

 

Payment:

We require payment to be made in stages which will be detailed on your Quote. The payments will reflect work/goods supplied to date. Payment is due for the materials within 7 days to work starting at the property. This is to make sure all items are on site to be checked on the first day. The payment for labour is made in stages- 50% at the start, and 50% at completion. We accept cash or Bank Transfers. Bank details will be sent to you when you accept the quote.

 

Complaints:

We work in line with the Supply of Goods & Services Act, which states that any work or service carried out for you must be done with reasonable care and skill, within a reasonable time and for a reasonable charge (if not agreed beforehand). Any goods/parts provided should be of satisfactory quality, fit for the purpose and as described. If in the unlikely event a problem arises, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01914136121 or write to us at Middle Hedgefield Farm, Blaydon-On-Tyne, Tyne & Wear, NE21 4NN (please request proof of receipt if posting) or email us at davidmuersandson@gmail.com and we aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/"

 

Changes:

If you would like to change what is to be supplied, we would request that you confirm this in writing or other durable form (e.g. email).  This will ensure both parties have records and can refer to what was agreed.

 

Damage:

We will not be liable for any damage unless caused by our negligence.